Visiting the Newly Reopened 9/11 Memorial Museum: What You Need to Know

A man in an FDNY uniform looks at the section of television antennae that once sat atop the North Tower of the World Trade Center that is now in the 9/11 Memorial Museum. .
Photo by Jin S. Lee

The 9/11 Memorial Museum is now open five days a week as a one-way visitor experience with new health and safety measures in place and ongoing operational changes to ensure a safe Museum experience.  All visitors must wear CDC-approved masks and purchase tickets in advance for timed visits that allow for social distancing. Museum capacity is limited to 25 percent.

Temperature screening for Museum visitors before entry is one of the many operational changes we are making to honor our commitment to keep visitors and staff safe.

These are other vital operational changes and considerations to expect as we work to provide a safe and healthy environment for all visitors and staff:

  • The Museum's operating hours have been reduced to allow for deep cleaning.
  • Certain parts of the Museum will remain closed and services including the café, coat check, and water fountains will also be unavailable in adherence to government guidelines.
  • Museum capacity will be reduced to 25 percent to allow for proper spacing among visitors.
  • The Memorial is cleaned and disinfected in line with CDC/EPA guidelines.
  • The 9/11 Memorial & Museum has taken the STAY WELL NYC PLEDGE.
  • If you are feeling ill, please stay home. 
  • Are you traveling to or returning to New York? Please review and follow New York's guidelines outlined in its travel advisory for anyone returning from states with significant cases of COVID-19. 

The Museum will be open Thursday and Friday from 12 to 7 p.m. and on Saturday through Monday from 10 a.m. to 5 p.m. The Museum will be closed Tuesdays and Wednesdays. 

The Memorial's hours of operation have been adjusted to mirror the Museum's hours as much as possible and will remain open seven days a week, from 12 to 7 p.m. on Thursday and Friday and from 10 a.m. to 5 p.m. on Saturday through Wednesday.

Explore the 9/11 Memorial with our audio guide app featuring a 40-minute tour about the events of 9/11, the victims of the attacks, and the design of the Memorial.

The entrance to the 9/11 Memorial is on Greenwich Street across from the Oculus. The exit is on Liberty Street, on the south side of the plaza.

Learn more about how to get here, accessibility resources, visitor guidelines, and where to visit nearby.

By 9/11 Memorial Staff

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