Accessibility

If you are traveling to the 9/11 Memorial & Museum with Access-A-Ride, the drop-off/pick-up location is at the intersection of Cortlandt and Greenwich Streets, on the east side of the Memorial Plaza.

Visit our Getting Here page to find the best way to access our spaces via car, subway, bus, PATH, and ferry.

 There are several accessible entrances to the Memorial. They are identified with the following symbol on the map: 

Wheelchair and Wheeled Walker Availability

Standard manual wheelchairs and wheeled walkers are available free of charge on a first-come, first-served basis. Please ask one of our uniformed staff members for assistance. Wheelchairs are provided solely for use in the Museum. Note: You may reserve a wheelchair if you already have purchased tickets to participate in one of the 9/11 Memorial Museum guided tours. To reserve, please email: access@911memorial.org to place a request.

Ramp

There is a ramp that leads to the overlook, just past the Information Desk in the Concourse Lobby. For easier navigation, we recommend that you travel down on the right side of the ramp. Alternatively, you may reach the lower levels by taking the elevator in the Concourse Lobby.

Museum Seating

There is limited seating throughout the Museum. Benches are available in the Concourse Lobby, on the Ramp, in Memorial Hall, Foundation Hall, and within the memorial and historical exhibitions.

Restrooms

All public restrooms have wheelchair-accessible stalls.

Many people do not realize the 9/11 Museum is underground. To access this space, we have stairs, escalators, and elevators. Please ask a Guest Services Representative to show you the nearest accessible way to travel between floors.

*Photo Credit: 9/11 Memorial & Museum, Photograph by Jin S. Lee.

Service animals are welcome at the Memorial and Museum.

Assistive Listening System

Induction loops that transmit sound directly to visitors with T-coil compatible hearing aids and cochlear implants are installed throughout the Museum wherever there is audio.

Captioning and Transcripts

Open captioning or transcripts are available for all exhibition media installations that feature audio. For audio that accompanies video, open captioning is provided on the screen. For audio without video, captions are provided nearby on a printed label, transcript card, projection, or monitor.

Audio Description

The Audio Guide includes an audio description tour, which allows visitors who are blind or partially sighted to independently explore the Museum through vivid and detailed descriptions of the Museum’s exhibitions. The 9/11 Museum audio guide is VoiceOver compatible on all iOS devices, including devices offered by the Museum. The devices are available at the Information Desk in the Museum Concourse Lobby.

American Sign Language

An American Sign Language video tour is available with our audio guide. This tour provides an overview of the events of 9/11 and its aftermath, as told through personal stories from families of 9/11 victims, survivors, first responders, and others. The devices are available at the Information Desk in the Museum Concourse Lobby.

Visit our Audio Guide page for more information about accessible tours and devices.

Entrance and Navigation

The single entrance to the Museum is accessible. On all levels inside the Museum, elevators and escalators are offered throughout the space wherever stairs are available.

All entrances and public areas of the Museum—including the exhibitions and the Museum Store—are wheelchair accessible.

Visitors with disabilities may use mobility devices, including manual and electric wheelchairs, mobility scooters, and manually powered mobility aids such as walkers, crutches, and canes in all areas open to the public.

Museum Security Screening

All visitors and baggage are subject to security screening, including any personal mobility devices.

Temperature

The temperature of the Museum is between 68 and 72 degrees Fahrenheit (20 and 22 degrees Celsius). You may want to bring a jacket or sweater to stay warm during your visit.

Care Partners

We offer free admission for one accompanying care partner. To request a ticket for your care partner after you have purchased your admission ticket, please contact the Access Department by sending an email to access@911memorial.org.

Memorial Design

The 9/11 Memorial names parapets are specially designed with chamfered corners so that a seated person or a person of short stature may experience the same view of the inner Memorial voids as a person experiencing the view from a higher vantage point. The design of the Memorial is based on the concept that the bottom of the central void of each pool cannot be seen by the visitor, which creates a sense of water flowing eternally without ever filling up the pools. Visitors are not intended to see all the way into the interior of the central void, as the voids of the pools are meant to symbolize the enormity of loss suffered on 9/11—a loss that can never be filled.

The design of the bronze name parapets surrounding the twin Memorial pools allows visitors to experience the names of the victims by touching the contours of the letters. Affiliations featured on the Memorial, such as company or flight names, are embossed, while the names of individual victims are cut out of the bronze

Please email access@911memorial.org to reserve any of these free services.

Sign Language Interpretation

American Sign Language interpretation is available free of charge for guided tours and public programs or events by request with two weeks’ notice.

If you would like International Sign or other sign language interpretation, we will do our best to arrange it. Please make a request with three weeks’ notice. Please email access@911memorial.org to place a request.

Real-Time Captioning

Real-time captioning is available for public programs and events with three weeks’ notice. Please email, access@911memorial.org to place a request.

Verbal Description Guided Tours

Guided verbal description tours at the 9/11 Memorial & Museum are also available upon request with three weeks’ notice. To make a request for a guided verbal description tour, please email, access@911memorial.org to place a request.

Readers

Staff is available throughout the Museum to assist visitors in navigating the touchscreen interactive exhibits. You can visit the Information Desk to request that a visitor service host in a blue blazer assist and escort you to the interactive touchscreen.

Sighted Guide

With advanced request, sighted guides are available to assist visitors in navigating Museum space. Please email, access@911memorial.org to place a request.

Braille and Large-Format Maps

Please let us know if we can provide you or anyone in your group with a Braille or large-format map.