Health and Safety

The 9/11 Memorial & Museum is dedicated to providing a safe and healthy environment for all visitors and staff, following all city, state, and federal safety precautions. Please be sure to do your part by wearing your mask or face covering at all times and following all guidelines. If each of us does our part, we can protect each other from COVID-19.

The Survivor Tree stands slightly to the left in this photograph of the Memorial plaza. The tree's dark green leaves are contrasted by the lighter green leaves of the trees on either side of it.
Photo by Jin S. Lee

Masks or face coverings are required

This black and white graphic depicts a face masks used to keep safe during the pandemic.

Masks or face coverings are required.

All visitors and staff are required to wear masks or face coverings. Visitors can purchase one through the Memorial's "buy one, give one" initiative where essential workers will receive a mask for every one purchased from the 9/11 Memorial Museum Store. Disposable masks also will be available on site.

Social Distancing is mandatory

This black and white graphic shows two figures standing apart with a two-way arrow with an indication of six-feet of social distancing.

Social distancing is mandatory.

Please maintain a distance of six feet from all visitors and staff at all times. Families and groups visiting together must maintain a distance of six feet from other visitors. Please be patient.

Please do not enter if you’re feeling ill

This black and white graphic depicts a person and a thermometer. Both have a line through indicating "no" because visitors with temperatures or feeling ill should not visit the memorial.

Please do not enter if you’re feeling ill.

If you are feeling ill, please stay home. 

Please use hand sanitizer during your visit

This black and white graphic shows a large drop of hand sanitizer being added to hands, visually conveying the message to "please use hand sanitizer."

Please use hand sanitizer during your visit.

Hand sanitizer dispensers are located throughout the plaza. Please use hand sanitizer after touching the Memorial names panels.

Social Distancing and Safety Considerations

  • The entrance to the 9/11 Memorial is on Greenwich Street across from the Oculus.
  • The exit is on Liberty Street, on the south side of the plaza.
  • Hand-sanitizing stations will be available throughout the plaza.
  • Tours (of any kind) are currently not permitted on the plaza for social distancing reasons, in line with state guidance.
  • The Memorial is cleaned and disinfected in line with CDC/EPA guidelines.
  • The 9/11 Memorial & Museum has taken the STAY WELL NYC PLEDGE.
  • Are you traveling to or returning to New York? Please review and follow New York's guidelines outlined in its travel advisory for anyone returning from states with significant cases of COVID-19.