The Survivor Tree stands slightly to the left in this photograph of the Memorial plaza. The tree's dark green leaves are contrasted by the lighter green leaves of the trees on either side of it.
Photo by Jin S. Lee

Health and Safety

In accordance with the Key to NYC mandate, the Museum requires all visitors age 12 and older to be vaccinated against COVID-19 in order to enter. Masks are required in the Museum for all visitors over the age of two. Masks are not required outdoors on the Memorial plaza for those who are fully vaccinated.

Your health and safety are our top priorities. The 9/11 Memorial Museum is working to implement New York City’s requirement that staff and visitors 12 years of age and older be vaccinated against COVID-19 in order to enter museums and other indoor establishments.

All visitors 12 years of age and over should be prepared to show proof of vaccination to enter the Museum.

Eligible proof of vaccination includes:

  • NYC COVID Safe App 
  • NYS Excelsior App
  • Photo or hard copy of a CDC vaccination card
  • Photo or hard copy of an official vaccination record of a vaccine administered outside the United States for AstraZeneca, SK Bioscience, Serum Institute of India/COVISHIELD, Vaxzevria, Sinopharm, or Sinovac.

Visitors 18+ must also be prepared to show an official form of identification with name and photo or date of birth, such as driver’s license, non-driver government ID card, IDNYC, passport, or school ID card.

All visitors should also prepare for ongoing operational changes to ensure a safe experience for all. The 9/11 Memorial & Museum reserves the right to ask visitors who do not follow these guidelines to leave the premises.

To ensure that we are providing a safe environment for all, the Museum has the following additional protocols in place:

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  • social distancing icon
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  • hand sanitizer icon

Masks or face coverings are required

All visitors and staff are required to wear masks or face coverings in the Museum. Masks with vents or valves should not be worn because they are not effective at stopping COVID-19, according to the Centers for Disease Control and Prevention. Disposable masks are available on site.

Social distancing is mandatory

Please maintain a distance of six feet from all visitors and staff at all times. Families and groups visiting together must maintain a distance of six feet from other visitors. Please be patient.

Please do not enter if you’re feeling ill

If you are feeling ill, please stay home.

Please use hand sanitizer during your visit

Hand sanitizer dispensers are located throughout the plaza.

Coat check is closed

Oversized bags will not be allowed in the Museum. Please be mindful when planning your trip.

Café is closed

Services including the Café and water fountains are currently unavailable. Please bring your own water. Water is also available for purchase.