9/11 Family Member Visit Information

Visiting the 9/11 Memorial & Museum will always be free for 9/11 family members. A dedicated phone line for family members is available to assist in planning your visit to the Museum.

A view from behind shows two women embracing in Foundation Hall. The woman on the right is wearing a rainbow-colored hooded sweatshirt. To their left is a person wearing a white hardhat.
Photo by Jin S. Lee

Arranging a Family Visit

The 9/11 Memorial Museum reopened exclusively for 9/11 family members on the 19th anniversary of 9/11. It is now open five days a week.

The 9/11 Memorial & Museum is following all city, state, and federal health and safety guidelines and making ongoing operational changes in order to provide a safe and healthy environment for all visitors and staff. State guidelines limit the number of Museum visitors to 25 percent of standard capacity at any time, and require advance timed ticketing. 

To arrange tickets for the Museum, please call (212) 266-5201 to reserve tickets by phone. This dedicated phone line is available Monday through Friday, 9 a.m. to 5 p.m. Staff at this number will also provide assistance in planning a visit.

Although family members are strongly encouraged to reserve tickets by phone, requests for tickets can also be made via e-mail by sending the preferred date and time of the visit to familyvisits@911memorial.org. In order to ensure that we provide the best service to family members, please also provide the name of your loved one as it appears on the Memorial, along with your relationship. Please include a phone number at which you can be contacted to confirm the details of your visit.

All visitors to the 9/11 Memorial & Museum must follow our health and safety guidelines, including wearing CDC-approved masks, and prepare for ongoing operational changes being made to ensure a safe Museum experience for all. 

Family Room

The Family Room, located on the Atrium Terrace level of the Museum Pavilion, provides a private place of comfort and reflection for 9/11 family members and their guests.

OCME Repository at the World Trade Center

The OCME repository houses unidentified or unclaimed remains of 9/11 victims in a dignified setting.